All Wipha Straw Drawstring Handbag orders are shipped directly from our central hub in Nakhon Sawan, Thailand using EMS Thailand World Airfreight. This global shipping service offers fast, secure, and fully trackable delivery to over 200 countries. Tracking details are provided once the parcel is dispatched. Shipping timelines refer only to the days following dispatch and do not include time required for production of custom or personalised orders.
Estimated Delivery Times by Region
Once your Wipha Bag is dispatched, typical EMS Thailand World Airfreight delivery timeframes are:
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Thailand: 1–3 business days
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Asia-Pacific: 3–5 business days
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Europe and UK: 4–9 business days
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North America: 5–7 business days
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Oceania: 4–6 business days
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South America: 9–11 business days
Please note that delivery times may be affected by customs clearance or delays with your local postal carrier. Once the parcel is transferred to your country’s national postal service, they are responsible for the final leg of delivery.
Production Timelines for Custom Orders
If you request a custom version of the Wipha Straw Drawstring Handbag—such as alternative drawstring colours, custom embroidery, or interior lining—production will take 14 to 21 days. These designs are handcrafted by women artisans in Phayao, Chiang Mai, Phatthalung, and Nakhon Si Thammarat. Standard, in-stock items typically dispatch within 3 business days. All designs are made using traditional handweaving and finish techniques with careful quality control.
Inspection, Photography, and Packaging
Each Wipha Bag is carefully inspected before shipment. Our team checks the weave, drawstring function, stitching, and silhouette. Bags are documented with photos and video prior to dispatch to ensure condition. Every item is packed in a protective white cotton drawstring pouch and then boxed securely using packaging suited for international airfreight, preserving its structure and detailing.
Transparent EMS-Based Shipping Rates
We follow EMS Thailand’s flat-rate pricing model for parcels up to 1kg, which often allows multiple items to be shipped for the same base rate. We do not include shipping in the price of our bags. Instead, the EMS rate is shown clearly at checkout, ensuring a transparent, accurate, and fair breakdown of total costs for every customer.
Duties, Customs, and Delivery Responsibility
Most parcels clear customs without charges, but depending on your country, import duties or taxes may apply. These are the responsibility of the buyer. Once EMS transfers the parcel to your national postal provider, they manage final delivery. If customs issues or delays occur, our support team is available to assist with tracking updates or local delivery follow-up advice.
Faulty Items and Refund Process
If your Wipha Straw Drawstring Handbag arrives with a fault or damage, contact us within 48 hours of receiving your parcel. We offer a 14-day return window for defective or incorrect items. Refunds apply to the product price only. Original shipping costs are refunded only if the issue is confirmed. All returns must be sent via tracked airfreight to our Nakhon Sawan hub for inspection and approval.
Return Conditions and Handling
All returns must be unused, undamaged, and returned in their original packaging. Customised bags are non-returnable unless faulty. Returned items must be carefully repacked to avoid damage in transit. Once we receive and inspect the returned bag, a refund will be processed to your original payment method. Returns without tracking or received in poor condition may not be eligible for a full refund.
Parcel Tracking and Customer Support
EMS Thailand tracking numbers are emailed to you upon dispatch. Customers are responsible for monitoring delivery status. If your parcel experiences delays with your national postal service or encounters customs issues, our support team is available to provide tracking assistance and guidance.
We Ship with Purpose and Care
The Wipha Straw Drawstring Handbag is crafted by hand, featuring detailed weaving and practical styling with a soft, gathered top. This design reflects the care and creativity of Thai artisans. From our hands to yours, we handle every part of the shipping process with that same dedication—inspecting, documenting, and packing each bag to ensure it arrives safely, beautifully, and ready to enjoy.