EMS Thailand World Airfreight Shipping
All Pimchanok Straw Gypsy Bag orders are shipped from our central hub in Nakhon Sawan, Thailand using EMS Thailand World Airfreight. This service offers secure, reliable, and fully trackable international shipping to over 200 countries. Each parcel is packed carefully and assigned a tracking number at the time of dispatch. Shipping time applies only after dispatch and does not include production time for custom or made-to-order versions.
Estimated Delivery Times by Region
After dispatch, EMS Thailand World Airfreight typically delivers the Pimchanok Gypsy Bag within the following timeframes:
-
Thailand: 1–3 business days
-
Asia-Pacific: 3–5 business days
-
Europe and UK: 4–9 business days
-
North America: 5–7 business days
-
Oceania: 4–6 business days
-
South America: 9–11 business days
These are estimated averages. Customs checks or regional postal issues may cause delays. Once EMS transfers the parcel to your national postal provider, that service completes the final delivery.
Production Timelines for Custom Orders
If you request a customised version of the Pimchanok Straw Gypsy Bag—such as alternative tassel colours, personalised embroidery, or fabric additions—production will take 14 to 21 days. Each item is handmade by women artisans in Phayao, Chiang Mai, Phatthalung, and Nakhon Si Thammarat. Standard versions in stock are typically dispatched within 3 business days. All pieces are created using traditional techniques and undergo quality checks before dispatch.
Inspection, Photography, and Packaging
Each Pimchanok Gypsy Bag is inspected thoroughly before shipping. Our team checks stitching, tassels, weaving quality, and structural finish. Once approved, the item is photographed and videoed for reference. It is packed in a white cotton drawstring pouch and secured in protective outer packaging. This ensures the design and shape remain intact throughout international airfreight transit.
Transparent EMS-Based Shipping Rates
We calculate shipping charges based on EMS Thailand’s flat-rate pricing. Parcels up to 1kg often accommodate more than one bag at no extra cost. Shipping is never included in the bag price and is shown separately at checkout for clarity. This ensures all charges are transparent, accurate, and fair.
Duties, Customs, and Delivery Responsibility
While most international customers receive parcels without added fees, some countries may charge import duties or taxes. These are the customer’s responsibility. Once EMS delivers the parcel to your national postal provider, they are responsible for final delivery. If customs delays or delivery problems arise, our team is available to assist with tracking and local resolution steps.
Faulty Items and Refund Process
If your Pimchanok Straw Gypsy Bag arrives damaged or with a defect, you must contact us within 48 hours of delivery. We offer a 14-day return policy for faulty or incorrect items. Refunds are issued for the cost of the bag only. Original shipping is refunded only if the issue is confirmed. Returns must be sent via tracked airfreight to our Nakhon Sawan hub and will be inspected before any refund is processed.
Return Conditions and Handling
Returns must be unused, in original condition, and repacked securely. Customised items are non-returnable unless faulty. Once the returned item is received and verified, we process the refund to your original payment method. Bags returned without tracking or those received damaged may not qualify for a full refund.
Parcel Tracking and Customer Support
EMS Thailand tracking details will be sent via email after dispatch. You are responsible for monitoring your parcel’s progress. If delays or delivery issues occur, especially after the handoff to your national postal service, our team is ready to assist with updates or advice on resolving the issue locally.
We Ship with Purpose and Care
The Pimchanok Straw Gypsy Bag blends free-spirited design with the craftsmanship of rural Thai artisans. Each tassel, stitch, and woven panel reflects care and tradition. We carry that same approach into every step of our shipping process—inspecting, protecting, and dispatching each parcel so it reaches you as beautifully as it left our hands.