All Phromphun Straw Clutch Bag orders are shipped from our central dispatch hub in Nakhon Sawan, Thailand using EMS Thailand World Airfreight. This service provides fast, reliable, and fully trackable delivery to over 200 countries. Once your order is dispatched, you’ll receive an EMS tracking number by email. Shipping times apply only after dispatch and do not include the lead time required for custom or made-to-order designs.
Estimated Delivery Times by Region
Once your Phromphun Bag is dispatched, average EMS Thailand World Airfreight delivery times are:
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Thailand: 1–3 business days
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Asia-Pacific: 3–5 business days
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Europe and UK: 4–9 business days
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North America: 5–7 business days
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Oceania: 4–6 business days
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South America: 9–11 business days
Please note these timeframes may vary depending on customs clearance or delays within your national postal system. Once EMS hands over the parcel, your local carrier is responsible for final delivery.
Production Timelines for Custom Orders
If you request a customised version of the Phromphun Straw Clutch Bag—such as monogrammed initials, alternate lining, or bespoke colour detailing—production requires 14 to 21 days. All bags are handcrafted by women artisans in Phayao, Chiang Mai, Phatthalung, and Nakhon Si Thammarat. For ready-to-ship items, dispatch typically occurs within 3 business days. All designs are woven and finished using traditional techniques.
Inspection, Photography, and Packaging
Each Phromphun Bag is carefully inspected before dispatch. Our team checks the straw weave, structure, embroidery, and any added features. The bag is photographed and video documented before being packed in a protective white cotton drawstring pouch. It is then boxed securely in airfreight-safe materials to ensure the product remains intact and undamaged during delivery.
Transparent EMS-Based Shipping Rates
EMS Thailand offers flat-rate pricing for parcels up to 1kg. This means you can often ship more than one item without additional cost. We do not include shipping in product prices. Instead, the actual EMS rate is shown separately at checkout for transparent, accurate billing.
Duties, Customs, and Delivery Responsibility
Most Phromphun Bag shipments arrive without customs charges, but some countries may apply local taxes or import duties. These charges are the customer’s responsibility. After EMS transfers your parcel to the national postal service, they complete the final stage of delivery. Our support team is available to help if any customs delays or delivery issues arise.
Faulty Items and Refund Process
If your Phromphun Straw Clutch Bag arrives damaged or faulty, please contact us within 48 hours of receiving the parcel. We offer a 14-day return policy for confirmed defective or incorrect items. Refunds apply only to the bag itself. Original shipping costs are refunded only if the item is verified as faulty. All returns must be sent to our Nakhon Sawan hub via tracked airfreight.
Return Conditions and Handling
Returns must be unused, in their original packaging, and securely repacked. Customised items are non-returnable unless faulty. Once we receive and inspect the returned item, a refund will be processed to your original payment method. Returns without tracking or those received in poor condition may not qualify for a full refund.
Parcel Tracking and Customer Support
EMS Thailand tracking numbers are emailed upon dispatch. You are responsible for monitoring the status of your parcel. If issues arise with your national postal provider or customs clearance, our support team is available to assist with tracking updates or resolution steps.
We Ship with Purpose and Care
The Phromphun Straw Clutch Bag is a refined, minimalist piece handcrafted by Thai artisans with precision and care. Whether styled for a summer event or a destination wedding, this design blends functionality and artistry. We honour the craftsmanship behind each clutch by carefully inspecting, packing, and shipping every order with the same attention that goes into its creation.