EMS Thailand World Airfreight Shipping
The Nanthicha Water Hyacinth Straw Bag is shipped from our central hub in Nakhon Sawan, Thailand using EMS Thailand World Airfreight. We only deliver to countries we consider safe for international shipping. EMS offers reliable, fully trackable delivery with secure handling from dispatch to final handover. You will receive an EMS tracking number by email once your parcel has been dispatched. Delivery timeframes begin after dispatch and do not include any lead time required for customised orders.
Estimated Delivery Times by Region
Once dispatched, EMS typically delivers within one to three business days inside Thailand. Delivery to Asia-Pacific countries usually takes three to five business days. Orders to Europe and the UK arrive in four to nine business days, while deliveries to North America take five to seven days. For Oceania, allow four to six business days, and for South America, nine to eleven days. Final delivery is completed by your country’s national postal provider after EMS completes the international segment.
Production Timeline for Custom Orders
If you have requested a custom version of the Nanthicha Bag—such as colour customisation, fabric lining, or added embroidery—please allow fourteen to twenty-one days for production. These designs are handwoven by women artisans in Phayao, Chiang Mai, Phatthalung, and Nakhon Si Thammarat using traditional Thai techniques and locally sourced water hyacinth. Standard ready-to-ship versions are usually dispatched within three business days of confirmed payment.
Quality Control and Eco-Friendly Packaging
Each Nanthicha Bag is carefully inspected before shipment. Our team checks for weaving consistency, shape, finishing, and clasp quality. Once approved, each bag is photographed and video documented for internal tracking. It is then placed inside a white cotton drawstring pouch and boxed in protective, airfreight-grade packaging designed to preserve its shape and craftsmanship during delivery.
EMS Pricing and Transparent Shipping Costs
EMS Thailand uses a flat-rate system for parcels up to one kilogram. This rate often allows two bags to ship at the same cost. Shipping fees are not included in the product price. All charges are clearly shown at checkout to provide transparency and accuracy before payment.
Customs, Import Fees, and Delivery Responsibility
Most deliveries arrive without added charges, but some countries may impose customs duties or local taxes. These costs are the responsibility of the customer. Once EMS hands the parcel to your country’s national postal provider, they are responsible for the final stage of delivery. If you experience delays or customs-related issues, our support team is available to assist with tracking updates and next steps.
Returns for Faulty or Incorrect Items
If your Nanthicha Water Hyacinth Straw Bag arrives damaged or has a confirmed manufacturing defect, please contact us within forty-eight hours of receipt. We offer a fourteen-day return policy for faulty or incorrect items. Refunds apply to the product price only. Shipping costs are refunded only if a fault is verified. All returns must be sent via tracked airfreight to our Nakhon Sawan hub for inspection and resolution.
Return Eligibility and Process
Returned bags must be unused, securely packed, and sent in their original packaging. Customised items are not eligible for return unless a manufacturing fault is confirmed. Once we receive and inspect your return, a refund will be issued to your original payment method. Returns received without tracking or in poor condition may not qualify for a full refund.
Parcel Tracking and Customer Assistance
Tracking numbers from EMS Thailand will be sent by email once your parcel has been dispatched. It is your responsibility to monitor delivery status. If your parcel is delayed or mishandled by your national postal service, our customer service team is available to assist with tracking support and delivery resolution.
Shipping That Respects Artisan Effort
The Nanthicha Water Hyacinth Straw Bag reflects the craftsmanship of rural Thai artisans and the thoughtful use of natural materials. Our shipping process matches that level of care, ensuring your bag is checked, packed, and delivered with the same pride and attention it was made with—ready to be enjoyed, gifted, or worn with confidence.