View and Track Your Orders
From the moment you place an order, we keep you updated. In your account dashboard, you can:
See current and past orders
Track the status of your delivery
Review items you’ve purchased
Check if your bag is in production or has shipped
Each straw bag is handcrafted carefully, so the processing time may vary depending on whether your item is made-to-order or in stock. You’ll be notified when your order ships and your tracking number will be updated automatically.
Update Your Details
Need to change your email address, billing information, or password? Your account lets you manage it all with just a few clicks. You can:
Edit your contact details
Update shipping and billing addresses
Change your password
Manage preferences for future orders
Keeping your details current helps us ensure your straw bags arrive safely and on time.
Manage Returns and Cancellations
If you need to return an item or cancel an unshipped order, your account dashboard is the fastest way to make that request. Just so you know, our bags are handmade; some customised orders may not be eligible for return. Full return and cancellation policies can be reviewed in your dashboard or on our returns page.
Wishlist and Favourites
Love a bag but are not ready to buy? Please save it to your wishlist for later. This feature helps you keep track of your favourite styles, whether you’re shopping for an upcoming holiday, a special event, or just waiting for payday. Your wishlist can also be shared with friends and family—ideal for gifting inspiration.
Enjoy a Personalised Experience
Your account helps us offer a more personalised service. Whether showing you bags that match your taste or sending you exclusive updates on new arrivals and promotions, being logged in enhances the way you shop with us.
We’re proud to bring you ethically made, eco-friendly straw bags that support skilled artisans in Thailand. Your account makes shopping easier and connects you to the story behind each handmade piece.
If you ever need help, our support team is just a click away via live chat, WhatsApp, or email.
Thank you for being part of The Straw Bag Company community. We’re excited to share this journey with you.
