We understand that ordering a handmade product is a personal experience, especially for bespoke designs. That’s why we operate primarily via email—it lets us carefully record all order details, personalisation requests, and special instructions. This ensures that our manufacturing team in Phayao, Thailand, has all the information needed to craft your bag exactly as you envision it. Whether ordering a one-of-a-kind piece or enquiring about wholesale options, our email-based system guarantees clear, accurate communication from start to finish.
Our Locations
Head Office – Kettering, Northamptonshire, UK
Our UK-based head office manages customer support, sales, and website operations. If you have any questions about your order, returns, or general inquiries, our team in Kettering is here to help.
Manufacturing & Harvesting – Phayao, Thailand
This is where the magic happens. In Phayao, skilled artisans handcraft each bag using water hyacinth, a natural and sustainable material sourced locally. Our manufacturing team follows traditional Thai weaving techniques, ensuring that every piece is unique. For bespoke orders, our UK team liaises directly with the artisans in Phayao to pass on your exact specifications.
EMS Dispatch Hub – Nakhon Sawan, Thailand
All orders are carefully packed and shipped from our dispatch hub in Nakhon Sawan via EMS Global Express. This ensures a smooth and secure international shipping process, getting your handcrafted bag to you as quickly as possible.
How to Contact Us
Since we operate worldwide, email is the best way to reach us. It lets us keep detailed records of all order specifications, personalisation requests, and customer inquiries.
We aim to respond to all emails within 24 hours.
Live Chat Support
Our live chat is available during UK business hours, Monday to Friday, 9 AM to 6 PM (GMT). If you need quick assistance, our team can help in real time. You can leave a message outside these hours, and we will get back to you as soon as possible.
You can also reach us on WhatsApp during UK business hours for urgent inquiries. Our automated system ensures we receive your message, and a team member will follow up promptly.
Contact Form
For easy communication, you can also fill out the contact form below. Your message will be sent directly to our UK-based sales team, who will respond as soon as possible.
We look forward to hearing from you!
